Privacy Policy

This Privacy Policy explains how Richards Casino may collect, use, store and protect information about players who visit the website, create an account or use its services. It also explains the choices available to players in relation to their personal information. We aim to handle information responsibly, transparently and only for legitimate business, legal, security and service purposes.

Richards Casino operates under a licence issued in Curaçao by Antillephone N.V. All data transmitted on the platform is protected by SSL encryption, and the site provides a comprehensive set of responsible gambling tools including deposit limits, self-exclusion, and cool-off periods.

Information we may collect

When you browse the website, register an account, play games, make a deposit, request a withdrawal or contact support, Richards Casino may handle information connected with your use of the service. The information collected depends on the features you use, the checks that must be completed and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, account login information, country or state of residence and other information supplied when you register or update your account. We may also handle information used to confirm that an account belongs to the person using it. You should provide information that is accurate and keep it updated where necessary.

Verification and transaction information

Where verification is required, we may receive copies or details of identity and address documents, along with information needed for customer checks. We may handle payment method details, deposits, withdrawals, wagers, winnings, account balances and related transaction records. Payment processing may also involve third-party payment providers, which may handle information under their own privacy terms.

Technical and usage information

When you use the website, technical information may be recorded. This can include your internet protocol address, browser type, device details, operating system, approximate location, language preferences, pages visited, session information and interactions with the website. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect the service.

Communications and support information

If you contact customer support or otherwise communicate with Richards Casino, we may keep the details of your request and our response. This can include information you provide to help resolve an account, payment, technical or safety question. We may use communication records to provide consistent support, investigate issues and improve the service.

How we use information

Richards Casino may use personal information for the purposes described below. We seek to use information that is relevant to the purpose for which it is collected and to limit access to people or service providers who need it for their work.

Create, maintain and administer your player account.
Provide games, account features, payment functions and other requested services.
Confirm identity, assess eligibility and complete required verification checks.
Process deposits, withdrawals, account adjustments and transaction enquiries.
Detect, prevent and investigate fraud, suspicious activity, collusion, misuse and other security risks.
Meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
Respond to questions, complaints, technical problems and requests for assistance.
Maintain website security, troubleshoot errors and monitor service performance.
Understand how players use the website so that its content, navigation and functionality can be improved.
Send service messages about your account, transactions, security or important changes.
Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Marketing messages may include information about services, features or promotions. You can choose not to receive marketing communications by using an unsubscribe option in a message, changing available account preferences or contacting us. Stopping marketing does not prevent essential service, security or account communications.

Sharing information

Information may be shared where reasonably necessary to operate the website and provide services. This may include sharing relevant details with payment providers, identity and verification services, technology providers, customer support providers, security specialists, professional advisers and other suppliers assisting with business operations. These parties should only receive information needed for their role and may be required to protect it.

Information may also be disclosed where required or permitted by law, to respond to valid legal requests, protect the rights and safety of players or others, investigate suspected wrongdoing, or support the security and integrity of the service. We do not intend to sell personal information as a general commercial product.

Cookies, security and retention

Cookies and similar technologies

Cookies are small data files placed on your device when you visit a website. Richards Casino may use essential cookies to support login, security, navigation and core website functions. Other cookies or similar technologies may help remember preferences, measure website performance, understand usage or support relevant communications.

You can manage or restrict cookies through your browser settings. If you block or remove certain cookies, some parts of the website may not work correctly or may need to be set up again. Browser settings differ, so you should review the help information provided by your browser for instructions.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or supplier processes. No website, online account or electronic transfer can be guaranteed to be completely secure, so you should protect your login details and contact us promptly if you believe your account has been compromised.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Children and vulnerable people

The services are intended only for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from children. If you believe information has been provided by a child or by someone who should not use the service, please contact us so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of your data, and withdrawing consent to marketing communications. You may also ask questions about how information is used or request an explanation of a privacy decision.

Making a data request

To exercise your data rights, or to ask a privacy question, email support@richardscasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or deletion.

Access: ask for a copy of personal information held about you, subject to applicable limits and exemptions.
Correction: tell us which information is inaccurate, incomplete or out of date and ask for it to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to keep it.
Marketing consent: withdraw consent to marketing at any time by contacting support@richardscasino.click or using an available unsubscribe option.

A deletion request may not remove every record immediately. Information may need to be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In some cases, we may restrict the use of information instead of deleting it, or provide a response explaining why a request cannot be completed in full.

Policy updates

This Privacy Policy may be updated when our services, technology, business processes or legal obligations change. The latest version will be made available on the website. Where an update is significant, we may provide additional notice through the website, your account or another suitable communication channel. You should review this page periodically so you remain informed about how information may be handled.

By continuing to use the website after an updated policy is published, you acknowledge the updated information practices to the extent permitted by law. If you do not agree with an important change, you should contact us or stop using the relevant services.