Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Richards Casino. Please read them carefully before registering, depositing funds, playing games or using any related service. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website.

Richards Casino operates under a licence issued in Curaçao by Antillephone N.V. All data transmitted on the platform is protected by SSL encryption, and the site provides a comprehensive set of responsible gambling tools including deposit limits, self-exclusion, and cool-off periods.

1. General terms

These Terms & Conditions apply to your use of the Richards Casino website, account services, games, promotions and any other related features made available through the website. They should be read together with any additional rules, notices or conditions displayed for a particular game, promotion or service. If an additional condition conflicts with these terms, the specific condition may apply to the relevant game or offer.

Richards Casino may update these terms from time to time to reflect changes to the website, applicable requirements, security practices or the services offered. The current version will apply when you use the website. You should review this page regularly. Where a material change is made, information may be provided through the website or another appropriate communication channel.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some locations, and Richards Casino may refuse or limit access where required by law, regulation, licensing conditions or internal controls.

Eligibility and account registration

You must meet the applicable minimum legal age and other eligibility requirements before opening or using an account. You must provide information that is accurate, complete and current during registration and whenever requested. You must promptly update information if it changes.

Each player should maintain only one personal account unless expressly permitted otherwise. Accounts are personal and must not be sold, transferred, shared or used on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed by someone else, you should stop using it and notify the casino through the available support channel.

Do not register or play using false, misleading or stolen information.
Do not allow another person to use your account or payment method.
Do not create accounts for the purpose of avoiding account controls, restrictions or verification.
Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
Co-operate with reasonable identity, age, payment and source-of-funds checks.

2. Accounts, verification and payments

Richards Casino may carry out checks before or after an account is opened. These checks can include verifying your identity, age, location, payment details and information about the source of funds used for gambling. You may be asked to provide suitable documents. Account features, withdrawals or other services may be restricted while checks are incomplete.

You must only deposit money using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the available services and not for any unlawful or prohibited purpose. Payment requests may be reviewed for security, fraud prevention and compliance reasons.

The available payment methods, processing requirements and any applicable fees will be shown on the website or during the relevant transaction. A payment provider may apply its own terms, limits, fees or processing times. Richards Casino does not control the operation of external banks, card providers or other payment services.

You should check all transaction details before confirming a deposit or withdrawal. A request may be delayed, declined or cancelled where information is incomplete, a payment is reversed, an account is subject to review, or the transaction does not meet applicable requirements. Any balance shown in your account is subject to verification and correction of obvious errors.

Account closure and suspension

You may request the closure of your account at any time. You should stop playing and withdraw any available balance before requesting closure, unless the account is subject to a review or another restriction. Richards Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity is suspicious, a payment has been reversed, or closure is required for legal, security or responsible gambling reasons.

Where an account is suspended or closed, access to games, deposits and withdrawals may be limited while relevant checks are completed. Any remaining balance will be handled in accordance with applicable requirements and the circumstances of the account. Richards Casino may void or withhold transactions connected with fraud, unlawful conduct, abuse of the website or a material breach of these terms, subject to applicable law.

3. Games, promotions and fair use

Game rules, minimum and maximum stakes, return information and other relevant details may be displayed with each game. You are responsible for reading those details before playing. A game result recorded by the relevant system will generally be treated as final, except where there is a clear technical error, system fault, fraud or another circumstance requiring investigation.

From time to time, Richards Casino may make promotions, rewards or other offers available. Every offer is subject to its own conditions, including any eligibility criteria, qualifying activity, expiry, wagering requirements, maximum values, withdrawal restrictions or other limits. The specific promotional terms will apply to that offer. You should read them before accepting or using a promotion.

Unless an offer states otherwise, promotions are intended for one person, one household and one account. Using multiple accounts, automated activity, coordinated play, exploiting an error or manipulating a promotion may result in the offer being cancelled and related activity being reviewed. Richards Casino may correct obvious errors in promotional information and may withdraw or amend an offer where permitted.

Prohibited conduct

Attempting to interfere with the website, games, software or security systems.
Using bots, automated tools, scripts or unauthorised software.
Exploiting a known or suspected error, pricing issue or technical fault.
Engaging in fraudulent, collusive, abusive or deceptive behaviour.
Attempting to bypass location, age, identity, account or responsible gambling controls.
Using the website in a way that could damage its operation or affect other players.

If a technical or display error affects a transaction, game, balance or promotion, Richards Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. You should report any suspected error rather than attempting to benefit from it.

4. Responsible gambling, privacy and website use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Richards Casino may provide tools and information to help you manage your play, including deposit limits, time reminders, activity information, cooling-off options or self-exclusion. Availability and operation may depend on the relevant service and applicable requirements.

If gambling is becoming difficult to control, stop playing and seek independent support. You can also request account restrictions or self-exclusion through the available support process. A request may require identity confirmation and may apply for a stated period or until the relevant process is completed. You should not attempt to open another account while a restriction or self-exclusion is active.

Personal information is handled in accordance with the applicable Privacy Policy and privacy requirements. Information may be collected and used for account administration, identity and age verification, payments, security, fraud prevention, customer support, responsible gambling checks and legal or regulatory obligations. You should read the Privacy Policy to understand how information is managed and what rights may apply.

The website may contain links to third-party websites, payment services or other resources. These services are operated independently and may have their own terms and privacy policies. Richards Casino is not responsible for the availability, content, security or performance of third-party services to the extent permitted by law.

You must use the website lawfully and respectfully. Website content is provided for personal use unless otherwise stated. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content, software, branding or materials without permission. Availability may be interrupted for maintenance, upgrades, technical issues or circumstances outside reasonable control.

5. Liability, complaints and applicable terms

To the extent permitted by law, Richards Casino does not guarantee that the website or every game will always be available, uninterrupted, secure or free from errors. You use the website at your own risk and are responsible for checking that your device, software, internet connection and location are suitable for access.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those protections, Richards Casino will not be responsible for loss caused by circumstances outside its reasonable control, your breach of these terms, misuse of your account, interruptions to third-party services or reliance on information that is incomplete or out of date.

Questions and complaints

If you have a question, transaction concern or complaint, contact Richards Casino through the support option made available on the website. Include enough information to help identify the account or issue, but do not send passwords or unnecessary sensitive information. Complaints may be reviewed using the available records, account information and relevant game or payment data. You may be asked to provide further information before a matter can be assessed.

These terms are governed by the applicable laws and legal requirements relevant to the services and your use of the website. Any dispute should first be raised through the available complaints process. If it cannot be resolved, further rights or external complaint options may be available under applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. The latest version of these Terms & Conditions applies to your ongoing use of Richards Casino.